The Excursion Expert website is an online reservation and recommendation service for local activities (hereinafter the “Platform” or the “Site”) published and operated by Jennifer Rebhi, a personal company incorporated under Greek law, having its registered office at Agia Pelagia, 71500 HERAKLION, CRETE; identified under the EOT-License-Number: 1039E60000221601 (the “Company” or “Excursion Expert”).
Excursion Expert offers Platform users (hereinafter the “Users”) a technical service linking Users who would like to research and reserve activities, rentals or recommendations with qualified professional service providers offering and supervising such activities (hereinafter the “Partners”) (hereinafter the “Service”).The Platform’s sole purpose is to link potential customers and the Partners, with the latter using the Service and providing their activities independently and under their sole responsibility.
The Company does not partake in any manner in the contractual relationship formed between individual Partners and Customers for each and every confirmed reservation.
The present GTU shall cover only Platform use and Activities’ reservation on the Platform by Users and shall not apply to the performance of said Activities and services by the Partners.
Excursion Expert reserves the right to modify the present GTU at any time, without prior notice, it being hereby agreed that such modifications shall not apply to a reservation that would already have been confirmed by a Partner. Therefore, the GTU are susceptible of being updated and modified at any time, and must be consulted periodically. They will apply from the time they are updated to all new use of the Service.
PLEASE NOTE :
Users hereby acknowledge and accept that browsing the Site as well as using the functional features and services offered by or on the Site, and in particular reserving an Activity through the Service, shall imply express, prior acceptance of the GTU. Should a User not accept all or part hereof, said User shall not be authorized to remain on the Site and shall not be authorized to use the Service.
ARTICLE 1 DEFINITIONS
Herein, the terms and expressions identified by a capital letter shall be understood as follows, whether used in the singular or plural.
“Activity”: shall be understood as the activity, rental, advice or service offered for reservation by a Partner on the Site and, as the case may be, ordered by a Customer through the Service.
“Content”: shall be understood as the information, texts, photographs, comments, and all other elements Users may communicate to Excursion Expert or input directly on the Site as part of the Partner assessment tool.
“Contract”: shall be understood as the contract formed between a Partner and a Customer through an order on the Site by the Customer for an Activity with a Partner, under the terms described in the “Reservations and Payment” article.
“Customer”: shall be understood as a User having concluded a Contract with a Partner.
“Participant”: shall be understood as physical persons registered for participation in an Activity reserved through the Site. Participants may or may not be Customers.
“Partner”: shall be understood as the natural or juridical persons using the Site to offer Activities to Users/Customers.
“Platform”: shall be understood as the site accessible through the connection on the Excursion Expert Internet site.
“Service”: shall be understood as the technical service linking Users/Customers with Partners as described in the Preamble hereof.
“Site”: shall be understood as the site accessible through the connection on the Excursion Expert Internet site.
“User”: shall be understood as any physical person browsing the Site.
ARTICLE 2 SERVICE DESCRIPTION
Excursion Expert offers, through the Platform, a technical service linking Users, Customers and Partners. This technical service includes handling reservations, payments, refunds/cancellations - on behalf of Partners - and providing first line of support for Users and Customers.
By means of the Platform and the Service, Users may reserve an activity or rental from a Partner.
The underlying Contract formed between the Partner and the Customer when reserving an Activity through the site shall be an autonomous contract in which Excursion Expert assumes no responsibility beyond what falls within the technical service as described above. The Contract shall be deemed formed upon acceptance by a Partner of a Customer’s reservation request.
Consequently, Users must verify whether they effectively wish to commit, independently, to a contractual relationship with a Partner and are, in this regard, ready to assume all the consequences thereof.
Partners shall be solely responsible, with regard to Customers, for the performance of the services provided for in the Contract, as Excursion Expert shall assume no responsibility in this regard. Similarly, Excursion Expert shall not be responsible in any manner for a Customer’s behavior with regard to a Partner.
ARTICLE 3 SERVICE ACCESS AND IDENTIFICATION
Users shall be personally responsible for implementing the computer and telecommunications resources providing for accessing the Site and the knowledge required for using the Internet and accessing and using the Site. Users shall remain responsible for their connection and equipment fees related to Internet access as well as using the Site and the Service.
Users shall provide accurate information when registering for activities on the Site.
In particular, Users shall be responsible for implementing the precautionary and safety measures required for protecting their password.
Users must immediately take all due steps should their password be revealed and/or in cases of fraudulent use thereof. In particular, Users must immediately change their password.
ARTICLE 4 RESERVATION AND PAYMENT
4.1 Activity Reservation Modalities
Customers shall reserve Activities with Partners through the Service.
Activity reservation by a Customer with a Partner on the Platform shall be accomplished in accordance with the following:
a Customer shall submit an Activity reservation request with a Partner online. In this regard, said Customer shall provide certain information to the Partner including, where appropriate, information regarding the certification or license for each of the Participants;
the Customer shall provide PayPal credit card or banking details in order to set up a payment using a secure payment system;
the Partner shall be automatically informed of the reservation request (by e-mail, text message, or telephone), and shall have a maximum timeframe of 48 hours to accept or refuse the reservation request;
should the reservation request be accepted, the Contract between the Customer and Partner is formed and agreed.
should the request be rejected, and no alternative date shall be found the payment shall be returned, with no Contract being formed between the Customer and the Partner. The Customer shall be informed without undue delay;
It is hereby noted that generally speaking, the Activities proposed by Partners on the Platform are subject to the latter’s availability. No request for compensation may be formed should a Partner not be available for an Activity, whether such request is addressed to the Partner or the Company.
When the Contract is formed, the Customer shall receive a reservation summary for the reserved Activity. Such reservation summary shall include the primary characteristics for the reserved Activity (for example: number of people, place, date, time, meeting place, Partner name, Activity name, etc.).
The Customer, or one of the Participants, must remit the reservation summary to the Partner when the Activity begins.
The Customer hereby acknowledges having been informed and accepts that a reserved Activity may require modification and/or adaptation by the Partner due to weather conditions or other events beyond its control. The reserved Activity may even be cancelled under the terms specified in the “Cancellation” article herein.
4.2 Reserved Activity Payment
Excursion Expert holds a collection and invoicing mandate from the Partner, and is responsible for validating and collecting the price for the reserved Activity(ies) in the name of and on behalf of the Partner.
For all reservations for total sums greater than €1,000, or an equivalent amount in another currency, Excursion Expert may ask the Customer to provide a copy of an identity document as well as a certificate of residence before validating the reservation request.
The Site and the Service allow Users and Customers to find out the prices for Activities and conduct payment.
4.3 Modifications – CancellationActivity Modification
Customers may request a Contract modification and in particular a change in the scheduled date for an Activity if such modification is possible pursuant to the Partner’s Activity general terms and conditions.
All requests for modifications must be made by the Customer contacting Excursion Expert at: firstname.lastname@example.org
Excursion Expert shall contact the relevant Partner in order to attempt to negotiate such modification with the latter on behalf of the Customer.
Should the modification request be accepted by the Partner, a new reservation summary shall be issued and sent to the Customer mentioning the reservation’s modified characteristics. Where appropriate, Excursion Expert shall proceed with the payment or reimbursement resulting from the reservation, on behalf of the Partner.
It is hereby specified that Partners shall not be required to accept a Contract modification request. Such requests, if accepted, may be subject to fees according to the Partner’s Activity general terms and conditions.
Should the modification request be refused, Customers wishing to maintain their request must implement the cancellation procedure described hereinafter.
Cancellation by the Customer
Excursion Expert’s ability to reimburse the Activity is strictly governed by the provisions of the applicable cancellation policy.
A Customer and/or Participant no-show on the day scheduled for the reserved Activity shall be handled as a last minute cancellation and shall not give right to reimbursement.
Cancellation by the Partner
The Partner may cancel an Activity if circumstances beyond its control make Activity performance impossible or dangerous, such as poor weather conditions.
Partners shall inform Customer and/or Participant of such situations immediately or as soon as practically possible.
Where appropriate, the Partner may offer the Customer a change in the date selected for Activity performance. Should the Customer refuse said offer, the terms and conditions applicable for an Activity cancellation by the Partner shall apply, and the Customer may claim full reimbursement of the Activity price, excluding any indemnities.
Reimbursement of the sums paid by the Customer for said Activity shall be made without undue delay from the time information is received from the Partner regarding the cancellation.
Said reimbursement shall be made by the Company as the Partner’s agent.
ARTICLE 5 SERVICE COST
The Service is offered without valuable consideration for Users and Customers, in that no fees shall be applied by the Company to Customers, as the latter shall only be responsible for paying the sums due to the Partner pursuant to the Contract.
ARTICLE 6 USER’S OBLIGATIONS AND COMMITMENTS
6.1 Compliance with Laws and Regulations
Users shall use the Site and the Service respecting the rights of third parties and with respect and courtesy with regard to the rights of Partners and the Company.
Users shall, when browsing the Site and using the Service, comply with applicable regulations.
In particular, Users shall:
not use the Site or Service to receive services that contravene applicable regulations;
not slander, insult, or denigrate a physical or legal person;
not make bookings with fictional identities; not falsify their own identity;
not harm others by using the Site or the Service, and in particular not steal the identity of a third party, and not, more generally, use third party’s data;
not use the contact information obtained through the Site or the Service in order to disseminate unsolicited or unauthorized mail regardless of the form of communication or solicitation;
not use the contact information obtained through the Site or the Service to disseminate computer viruses or similar threats;
not harm the Partners’ or Company’s reputation, or Excursion Experts’s brand image;
not disrupt or allow interruption on the Site;
not harm or attempt to harm the services provided by one or more of the Company’s contractor or partners and in particular the hosting company, including, non-exhaustively, exposing the Site to a virus, creating saturation, flooding the server, or saturating the messaging system with e-mails;
not access or attempt to access data not intended for Users or enter or attempt to enter any part of the server hosting the Site, in a private User space, and/or access or attempt to access all or part of the data Users are not authorized to access;
not probe, scan, or test a system’s or network’s vulnerability, or breach the Site’s or all or part of a Service’s security or authentication measures, or attempt to illicitly access the networks and systems connected to the Site;
not upload to the Site, display, or send by e-mail or any other means, any element containing software viruses or other codes, files, or computer programs designed for or with the effect of interrupting, destroying, or limiting the functionality of any computer software or hardware or any telecommunications equipment.
6.2 Responsibility and Obligations Related to Activity Reservations
With regard to reserving and performing Activities, Customers and Participants shall:
ensure they fulfil the necessary conditions, where appropriate, mentioned in the Activity description (certificate, license, etc.) before reserving an Activity; otherwise the Partner may refuse the Customer’s or Participant’s access to the Activity without reimbursement;
ensure the accuracy of the information provided for the Activity reservation with the Partner; otherwise, the Partner may refuse access to the Activity;
strictly comply with the Partner’s instructions and rules, before, during, and after performing the Activity, in particular with all rules and instructions providing for ensuring the Activity takes place under optimally safe conditions;
arrive on-time at the place provided and indicated on the reservation summary. Being more than 15 minutes late may result in reservation cancellation as per the Partner’s terms and conditions for the said Activity and indicated on the reservation summary.
It is hereby specified that any activities performed outside or alongside the reserved Activity shall not be under the Partner’s or the Company’s responsibility.
It is also hereby specified that Excursion Expert does not have the technical means of verifying whether a Customer or Participant has the physical condition, experience, license, certificate, or level sufficient to perform an Activity.
As such, it is hereby expressly specified that Customers and Participants shall reserve and participate in Activities under their own responsibility.
To this end, neither Partners nor the Company shall be held liable for injuries, accidents, or deaths while performing an Activity.
Users shall hold the Company harmless against any conviction against it resulting, directly or indirectly, from the User’s use of the Site or Service.
Users shall reimburse the Company all sums it may be called upon to outlay in such a situation, whether following a legal decision or under the framework of a transaction.
Customers are hereby informed of the obligation, for themselves and all Participants, of being correctly insured..
It shall be each Participant’s responsibility to ensure their insurance coverage is sufficient and, if necessary, take out suitable protection with the insurance company of their choice.
ARTICLE 7 EVIDENCE AGREEMENT
Users hereby expressly accept that all electronic data, regardless of medium, in particular connections logs, computer files, logins, time stamping data, messages, e-mails, and others, emanating from the Company’s information system and those of its subcontractors and partners shall be fully enforceable against them.
Users shall not contest the admissibility, validity, or enforceability of such elements of proof due to their dematerialized nature and acknowledge that such elements shall stand as evidence of the actual operations.
Therefore the elements in questions shall constitute evidence and, if produced by the Company in a litigious procedure or other, shall be admissible, valid, and enforceable between the parties in the same manner, under the same conditions, and with the same probative force as any document drafted, received, or retained in writing on paper.
ARTICLE 8 PROPERTY
8.1 Rights to the Site and the Service
The Site, the Service and the data they contain are protected by intellectual property law.
Therefore, unless stated otherwise, the intellectual property rights to the documents and all data of any kind contained in the Site and the Service and in particular to each of the elements composing the Site and the Service (images, animated or not; illustrations; photographs; sounds; know-how; architecture; texts; graphic items; etc.), including the software and databases shall be the Company’s and its Partners’ exclusive property (hereinafter the “Protected Elements”).
The Company shall not grant any license to all or part of the Protected Elements or any right other than that to view the Site and use the Service.
Reproduction in whole or in part of the Site and/or the Protected Elements shall be authorized for the sole purpose of information for personal and private use of the Site.
Any reproduction and any use of copies created for other purposes, in any manner whatsoever and in any form whatsoever, shall be expressly prohibited, without prior written consent from the Company.
It is also prohibited to:
copy, modify, create a derivative work, assemble, decompile (except for cases provided for by law), sell, assign, sub-license, or transfer in any manner whatsoever any rights regarding the Protected Elements;
modify all or part of the Protected Elements in order, in particular, to obtain unauthorized access to the Service or access the Site by means other than the User interface provided by the Company for this purpose;
Consequently, any reproduction and/or representation, in whole or in part, of the Site, Service, and/or Protected Elements, without the Company’s prior written consent shall be prohibited and constitute counterfeit sanctioned, in particular, by the Greek Intellectual Property Code.
8.2 Rights Regarding Distinctive Signs
All brands, logos, and other distinctive signs appearing on the Site and Service, including domain names, shall be the Company’s and its partners’ exclusive property,
Any use, in any manner whatsoever, of said brands and/or logos and/or any other distinctive sign shall be subject to prior written authorization from the Company or its Partners or other partners holding the relevant rights.
Users hereby acknowledge the Company’s and its partners’ rights regarding said distinctive signs and shall refrain from any use thereof and more generally infringing the Company’s and its partners’ intellectual property rights.
Users hereby acknowledge that any violation of such rights would constitute a prejudice for the Company and/or the Partners and/or its partners, in particular in terms of damage to their image.
8.3 Comments and User Content
Users hereby cede to the Company all intellectual property rights to the Content required and sufficient to allow the Company to publish online and disseminate all or part of the Content on the site.
The rights ceded in this regard shall include, in particular: reproduction, representation, transmission, translation, distribution, use, and where appropriate modification and translation rights for media of all types. Said rights shall be ceded without valuable consideration, for the entire world and for the duration of the Content’s protection by intellectual property laws and authorize publication online by means of any technical process, known or future.
Users hereby guarantee they hold sufficient property rights to the Content to authorize such online publication and shall bear sole responsibility regarding the Content’s legal compliance. In this regard, Users shall ensure the Content published online does not infringe upon third party rights, in particular intellectual property rights.
Users shall hold the Company harmless against any claims or legal actions related to publishing the Content on the Platform.
ARTICLE 9 CONSEQUENCES OF NON COMPLIANCE WITH THE GENERAL
The Company reserves the right, in cases of non-compliance by a User with one of the obligations mentioned herein, to suspend or exclude the User from enjoying the Service.
Such possibilities shall be without prejudice to the Company’s possible liability remedies against said User.
ARTICLE 10 MODIFICATIONS
10.1 Site and/or Service Modifications
Users hereby acknowledge that the Company shall be free to develop the Site and/or Service at any time and at its sole discretion.
Any modifications that may be made to the Site and/or Service shall be under the Company’s sole arbitration.
The Company reserves the right to adapt or change the GTU at any time.
In cases of substantial modification, Users shall be informed by any means, at the Company’s discretion.
Any use of the Service following such modification shall be deemed as acceptance of the modifications.
ARTICLE 11 RESPONSIBILITY
11.1 Site and Service Access and Operation
The Company shall be subject to a best effort obligation. The Company shall provide the Service as a good, diligent professional.
Users hereby acknowledge that, notwithstanding all the resources the Company implements, the Internet and telecommunications networks present technical specificities implying the impossibility of guaranteeing (i) correct Site and Service operation, in particular in terms of uninterrupted Site access continuity, Site and Service performance such as, for example, response times for the various requests and actions submitted and (ii) Site and Service security, in particular in terms of the presence of viruses.
Moreover, Users are hereby informed and accept that operating the Site and the Service require that the Company perform technical servicing, in particular as part of maintenance operations. As such, the Site and the Service may be temporarily suspended, in particular in cases of system breakdowns, maintenance, repairs, or updates.
The Company shall not be held liable for any damage Users may incur due to using the Site or the Service and, in particular, any damage resulting from the Site’s unavailability and, in particular, technical issues.
11.2 The Company’s Responsibility Perimeter
The Company provides a technical service linking Users, Customers and Partners.
Partners are solely liable with respect to Customers and Participants for the correct performance of the Activities offered for reservation on the Site.
The Company shall not be held liable in any manner for total or partial non-compliance with an obligation and/or poor performance by a Partner with regard to the execution of an Activity.
Consequently, the Company shall not be held liable in cases of poor performance or non-performance, in whole or in part, of Partners’ obligations.
The Company shall also not be held liable for the acts of a Participant while performing the Service.
Customers and Participants shall not take action against the Company with regard to issues of performance, non-performance, or poor performance of an Activity.
11.3 Responsibility Limitations
The Company shall only be held liable in case of breach, proven by a User or Customer, of its contractual obligations in the execution of the linking Service. The Company shall only be liable for damages resulting from breaches directly and exclusively under its responsibility.
Should the Company be liable towards a User, the Company shall be responsible for the direct damage incurred by such User and proven thereby within the limits, for the duration of the contractual relationship and for all incidents, of an overall sum corresponding to a maximum of €500.
The Company shall not be held liable for indirect damages.
The present clause shall be applicable regardless of the legal basis for the request, including if it is based on negligence, an erroneous statement, or contractual breach.
No notification of a grievance may be made by one of the parties against the other more than six (6) months after the date of the events constituting the grievance have been discovered or should have been discovered.
The Company shall not be held liable, generally speaking, in the following cases: (i) an act by a User, Customer, Participant, or Partner, or (ii) cases of force majeure, or (iii) acts by third parties and in particular non-operation, malfunction, inability to access or difficulties using or receiving the Internet, or (iv) consequential or non-consequential damages regarding services other than the Service delivered by the Company in accordance herewith, or (v) due to the content, nature, or characteristics of the products and/or services provided by a Partner to a Customer.
ARTICLE 12 COMPLAINTS
Excursion Expert is concerned with its Customers’ experience and would like to offer a quality reservation experience.
Therefore, in cases of issues when reserving an Activity or during its performance by the Partner, the Customer or Participant may
send an e-mail to email@example.com;
In cases of difficulties with a Partner, Excursion Expert shall contact the latter in order to attempt to settle the issue on behalf of the Customer, on a best efforts basis.
In the scenario where a client wishes to obtain partial or total reimbursement, such reimbursement – if accepted by the Partner – will be processed by Excursion Expert directly.
Moreover, while Excursion Expert takes issues encountered by its Customers and Participants with Partners or with respect to Activity performance seriously, Excursion Expert shall not be held liable in any manner whatsoever in case of non-compliance in whole or in part with an obligation and/or poor performance by a Partner with respect to the execution of an Activity.
ARTICLE 13 LINKS
Any creation of links to the Site, framing the Site, and more generally any use of a component element of the Site shall be subject to prior written consent from the Company and may be revoked at any time at the Company’s sole discretion.
The Company reserves the right to (i) request deletion of any link to the Site that has not been or is no longer authorized and (ii) request damages as remedy for the prejudice incurred therefrom.
The Site may contain links directing to other Internet sites or other Internet sources. In so far as the Company cannot control such sites or external sources, the Company shall not be held liable for making these sites and sources available, and shall not be held liable for the operation, content, advertisements, products, services, or any other information or data available on or from such sites or external sources.
Establishing such links shall not imply that the Company sponsors or recommends the linked site in question or that the Company is affiliated therewith.
Moreover, the Company shall not be held liable for any damage or loss, actual or alleged, following or in relation to using or the act of trusting the content, the goods, or services available on such sites or external sources.
ARTICLE 14 GENERAL PROVISIONS
Should one or more provisions herein be held invalid by a law or regulation or found to be so by a final decision from a competent jurisdiction, they shall be deemed unwritten; the other provisions hereof shall retain their full force and scope.
The fact that one of the parties has not demanded application of a given clause, whether permanently or temporarily, shall not, under any circumstances, be deemed as renunciation of said party’s rights resulting from said clause.
ARTICLE 15 APPLICABLE LAW – DISPUTES
Any dispute regarding the interpretation, execution, or termination hereof shall be under the sole competence and jurisdiction of the courts of Heraklion.
It is further reaffirmed that the autonomous Contracts formed between Partners and Customers when reserving Activities shall be governed by the law applicable to each case in question.